Customer Engineer

About the Role

Enterprise security teams are replacing Snyk, Semgrep, and legacy SAST stacks with ZeroPath. They need a partner who understands both their security requirements and our platform deeply. You will run technical evaluations, architect integration strategies across GitHub/GitLab/Bitbucket and CI/CD pipelines, troubleshoot deployment issues, and make sure customers see real results fast. You sit between engineering, sales, and the customer, and your feedback shapes the product roadmap directly.

What You'll Do

• Lead technical onboarding and deployment for new enterprise customers
• Architect integration strategies across version control platforms (GitHub, GitLab, Bitbucket) and CI/CD pipelines
• Run proof-of-concept evaluations and technical demos tailored to customer security requirements
• Troubleshoot scanning issues, configuration problems, and integration edge cases
• Translate customer feedback and feature requests into actionable product requirements
• Build and maintain technical documentation, runbooks, and customer-facing guides

What We're Looking For

• 2+ years in a customer engineering, solutions engineering, or technical customer-facing role
• Strong understanding of application security concepts: SAST, SCA, secrets scanning, vulnerability triage
• Experience with version control platforms, CI/CD systems, and developer workflows
• Ability to read code and debug issues across Python, TypeScript, or similar languages
• Excellent communication skills with both technical and non-technical stakeholders
• Comfort working directly with CISOs, security leads, and engineering teams at large organizations

Nice to Have

• Experience deploying or evaluating SAST/SCA/AppSec tooling (Snyk, Semgrep, Checkmarx, SonarQube)
• Familiarity with compliance frameworks (SOC 2, ISO 27001, FedRAMP, HIPAA)
• Background in cybersecurity, penetration testing, or security operations
• Prior startup experience in a customer-facing technical role